Netflix Has Great Customer Service

They e-mailed me an apology – before I even knew that a problem had occurred.  Way to win my loyalty!! See what they sent:

We’re Sorry Your DVD Was Delayed
Dear Amy S.,

As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to. Your DVD was shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 (888) 638-3549.

-The Netflix Team

By the way, this is parenting-related because I have been using breastfeeding time as an excuse to catch up on old movies and tv shows via Netflix – Hulu also great – as well as reacquainting myself with Gertrude Stein, of all people!


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